When Tammy Cureton started her career in customer service at Dittronics right after graduating college in 1995, she was led by the guidance and wisdom of the company's founders, husband-and-wife duo Neil and Barb Dittlinger.

Dittronics had already been in operation for 21 years at the time, and was well-established as a trusted name in Southeastern Missouri and in the industry.

"We really care about our customers—and that we make sure that we provide good service." ~ Tammy Cureton, Dittronics Customer Service Specialist

Shortly after Tammy’s training was complete in early 1996, Neil and Barb retired from their storied history of leadership at Dittronics and passed on the management of the company to their son Greg Dittlinger. Greg was very familiar with the business after working there under his father Neil's direction for many years, and he immediately took the reigns and successfully managed Dittronics until retiring at the end of 2024. Dan Smith, already an experienced and versatile 21-year veteran of the company at the time of Greg's retirement, then faithfully took over management duties which he continues to this day.

Throughout these management and leadership advancements over the years at Dittronics, the company’s core values have remained unchanged and continue to be part of its daily operations.

In addition to offering excellent products and solutions to help its customers do what they do better, another core value at Dittronics that's remained tightly grasped is its constant dedication to rock-solid service and support—before, during, and long after the equipment has been delivered and the solutions have been installed.

“We really care about our customers—and that we make sure that we provide good service,” Tammy says enthusiastically on the phone from her desk this morning at Dittronics, where she still serves customers happily and harmoniously alongside her coworkers 30 years later.

“We don't just care about the sale,” she insists. “We want to make sure that we take care of anything we sell and install. That’s how we earn and keep our customers’ trust—and why they keep coming back and referring us to others who they believe we can help.

“Word-of-mouth goes a long way around this area. If you have a good reputation, that’s what helps build your business,” Tammy confidently concludes.

This tradition of superior customer service and support has helped to build Dittronics into a respected name that will no doubt continue to grow, adapt, and thrive for many years to come.

Customer service specialist Tammy Cureton, general manager Dan Smith, service expert Brian Meyer, and the rest of the sales and service teams at Dittronics are always ready to help customers in need—during normal business hours or in the event of an after-hours emergency.

Click here to learn a little more about the history of Dittronics, and reach out to our experts to discuss your two-way communications and security technology needs in Southeastern Missouri, St. Louis, Southern Illinois, Chicago, San Antonio, or Houston.